SHIPMENTS
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1- TYPE OF SHIPMENTS:
-Standard delivery: The delivery time will be 48/72 working hours by MRW and TYPSA transport agencies. The cost of exchanges and returns must be borne by the customer unless the article is faulty or defective.
– Local collection: This type of delivery is free of charge for the customer. Collection must be made at avda. Gabriel Miró nº 2, Calpe ( 03710 – Alicante), during business hours, being necessary to previously agree the time of collection.
2- SHIPPING CONDITIONS:
– The delivery time will be 24/48 working hours to Spain Peninsula to Spain Peninsula with a cost of 8 euros.
– Shipping on orders over 150 € are FREE (only Spain Peninsula).
– We do not ship to the Canary Islands, Ceuta, Melilla, Switzerland and Norway.
– We ship to the Balearic Islands from 9 euros (depending on the product) with a delivery time of a delivery time of 48 working hours.
– We ship to Europe from 22 euros (depending on product and country) with a delivery time of 4 to 5 working days.
– For the purchase of head dresses, please contact us by email at b.felicidad@hotmail.com to consult the shipping costs (depending on the size of the product). shipping costs (depending on the size of the product).
– All orders placed on weekends or public holidays will be processed on the next working day.
– In the event, that after several failed delivery attempts, the package is returned to our shop by the transport agency, the customer will have to bear the new shipping costs.
– Boutique Felicidad undertakes to deliver the goods in perfect condition to the address in perfect condition at the address indicated by the customer. If upon receipt there has been an error or defect in the shipment, you must notify us within 24 hours of receipt by email at b.felicidad@hotmail.com or by calling the shop 965830795 (business hours).
– Shipping costs include handling and packaging costs.
– Boutique Felicidad reserves the right to cancel any order.
RETURNS AND EXCHANGES
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– No cash refunds will be made.
– The customer has 15 days from the day of purchase to exchange the item for another size, another item or a voucher (one year expiry date) which will be exchanged in full in a single purchase.
– This wish to exchange the item must be communicated to our email b.felicidad@hotmail.com.
– In the event that the return is not made in shop, the customer will bear the shipping costs. You must return the product to Boutique Felicidad, avda Gabriel Miró num 2, de Calpe (Alicante) C.P. 03.710.
– We do not accept exchanges on accessories (headdresses, belts and bags) or discounted products.
– Items must be returned in the same condition in which they were received. If the item is damaged or shows signs of having been used, an exchange will NOT be accepted. This means that the items will be free of damage , dirt, body odour, smell of perfume, have not been washed , altered or worn and all labels will be intact, no smell of perfume, not washed, altered or worn and all labels are intact.
– Once we have received the item we will contact you to make the exchange.
CONDITIONS OF PURCHASE
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– Please make sure that the information provided is correct before finalising the purchase. If for any reason you are unable to complete your order, please contact customer service via email b.felicidad@hotmail.com or telephone 965830795.
– When you make your purchase, you will receive an email confirming your purchase with the delivery details, enclosing your invoice. If something is not correct, please contact us immediately at 965830795.
– If the item you ordered is not in stock, you will receive a reply within 48 working hours, so that you can choose to exchange it for another item or get your money back. It will be reimbursed within a maximum period of 14 calendar days and by the same same means of payment used to make the purchase.
– If you wish to cancel your purchase once you have made your purchase and payment and before you receive the product, you can only exchange the item or voucher. Please contact us by email b.felicidad@hotmail.com or telephone 965830795. If we have already sent the package, the customer shall bear the transport costs.
– The prices shown on the website include value added tax (VAT), but not shipping costs (these can be seen in the shipping section). From 150 € of purchase will be free of charge in Spain Peninsula.
– If you wish to purchase a product that is currently out of stock in the desired size or colour , you can send an email to b.felicidad@hotmail.com, and the factory will be consulted for availability.
– We do our best to show as accurately as possible the characteristics of our products, including composition and colours, by uploading photos of the highest possible quality. Therefore, therefore , we cannot be held responsible for the fact that the colour of the item received may vary slightly differ slightly from the colour that you can see on your PC, tablet or mobile phone, tablet or mobile phone.
CUSTOMER SERVICE
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For any questions, queries, suggestions or complaints you can contact us via email at b.felicidad@hotmail.com or via our telephone 965830795 from Monday to Friday from 10:00 to 13:30 hours and from 17:00 to 20:30 hours and Saturdays from 10:00 to 14:00 hours.
METHODS OF PAYMENT
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– Credit card. Visa, Maestro & Mastercard.
– Bank transfer: if you prefer to pay by bank transfer or deposit , please send us an email to b.felicidad@hotmail.com informing us of the products you wish to purchase and we will inform you of the purchase procedure. of the products you wish to purchase and we will inform you of the purchase procedure. Do not purchase unless you have received confirmation that the items are in stock.